QUALITY: thanks to the experience gained by our teams, our rigorous approach to evaluating, selecting and monitoring the translators handling your projects, and our project management procedures: coordinating every participant in the project according to your specifications, and assessing and meeting your needs swiftly. We are ISO 9001/2000 certified.

CONFIDENTIALITY: with our secure servers, our comprehensive solutions with all services managed by our various internal entities (DTP, editing, etc.) and, should you wish, confidentiality agreements. We can exchange files with customers via our website using your personal and secure FTP site (username and password required by each customer).

RESPONSIVENESS/FLEXIBILITY/PUNCTUAL DELIVERY: thanks to turnaround times that suit your deadlines, a team of project coordinators permanently on hand, a worldwide network of translators at any time and leading-edge technology. Our capacity to allocate the necessary resources to see your projects through to successful completion is the essence of our business, whatever complications or unforeseens (volume, multiple languages, time constraints, etc.) come our way.

PERSONAL SERVICE: we create a translation memory from the very first order for every customer and each language combination. We use every project to build up the memory, thus guaranteeing consistency across the translations we supply.

TRANSPARENCY: we will contact you if the translator or editor do not understand a term or sentence in your document. We will ask you the questions necessary to complete your translation effectively. And if you are not fully satisfied, we can re-edit and correct the document based on your comments and preferences. Documents will be returned as soon as possible. Because your satisfaction is our priority, we strive to deliver excellent work time after time.